Get the message!
 
We are living in the information age and with various communication channels in the world, one can choose so many avenues to share information. The most ubiquitous of these is via the mobile phone. With over 2, 000 000 cell phone users in Zambia, and that number steadily increasing, text messaging is the wisest choice you can have in disseminating and receiving information.
 
What is a Request line?
 
The iSMS Request line solution caters to the user who is making a request; either requesting information or requesting a service. It is a highly interactive tool and is popular among broadcasters allowing their audience to make comments or ask for songs, but also can be used for customer advice and tips.
 
What can I do with it?
 
You can use our request line in a variety of ways:

• Let your customers send in comments about service or programs in the case of broadcasters
• Let your clients request information about market prices, special deals, tips for making best use of the service
• Users can also request for information about current affairs, news, exchange rates
• Let customers use a request line rather than having to call a customer advice centre and answer queries via by text, ensuring that clients receive their information quicker than having to wait in a phone queue.

What are the benefits?

• You get to keep in constant touch with your clients or audience, improving your client loyalty
• It is easy to manage
• You can also capture data which can be used for customer analysis-this data is fed directly into a database for easy reporting